Information Technology Manager

The Cloud Data Engineering team builds and supports the data assets and APIs in the Enterprise Data Lake (EDL) used by strategic solutions such as Greenlight, Game Plan, 1RM, and more. Additionally, these data assets are used by Data & Analytics to build Reporting, Analytics, and Data Science solutions for the business. With the increasing inventory, complexity, and business criticality of these data assets we are creating a new team within Cloud Data Engineering to deliver top of the line support for these critical capabilities. The creation of this new team opens up an exciting opportunity for a forward-thinking, highly resilient, customer service-focused, and inspirational leader for the IT Department Manager role leading the Cloud Data Engineering Application Service Delivery.

The Cloud Data Engineering team currently includes 6 Domain teams focused on building data assets and APIs to support numerous EM business areas including Rental, Revenue Management, Vehicle, and Marketing, Mobility, and Business Administration. As new capabilities are created by these teams, they will be transitioned over to the new Support team to ensure they get the dedication and focus needed to ensure high performance SLAs are met for the business. The Cloud Data Engineering Application Service Delivery will partner with the Domain and Data Engineering DevOps teams to ensure successful transition of solutions that are operating optimally.

As this is a brand-new team in Cloud Data Engineering the IT Department Manager will be joining at the ground level and will get to play a key role in defining the organization structure. Moreover, this leader will require a laser focus on and improving the support processes, procedures, and staffing of this new team. Key additional responsibilities are highlighted below:

Building a geographically diverse team to provide 24 by 7 solution support while maintaining a healthy work life balance for the team members

Managing support incidents and alerts; ensuring they get the correct priority and response

Resolve issues that arise quickly and efficiently to minimize business impact

Ensure proper escalation and communication take place for any incidents

Perform root cause analysis and problem resolution to minimize issue re-occurrence

Publish regular health reporting (no less than quarterly) on the health of the EDL applications, to include performance against application and support process SLAs.

Partner with the Domain Teams and Data Engineering DevOps to ensure all production processes have the necessary monitors and alerts in place and performance metrics are tracked

Partner with the Domain Teams and Data Engineering DevOps to ensure the EDL infrastructure components are kept up to date and current to ensure we maintain support from our vendors

Work on small to medium sized Product Optimization efforts for the EDL solutions

Service requests for small to med sized data fixes and other ad hoc business requests

Providing tracking, oversight and remediation of EDL application security vulnerabilities

Providing leadership and support for response to all compliance and audit activities

Oversee the development and professional growth of the team and supporting their career aspirations

Build and maintain relationships with counterparts in the other IT Solution teams that are leveraging EDL solutions and data assets

Exercise sound financial management practices, including accurate forecasting, resource capacity planning and expense management

Creating a positive environment, maintaining timely and transparent communications, and exercising transparent and frequent expectations management

As a leader with people responsibilities, you will be responsible for creating a positive environment for team member development and growth. This includes supporting your team members’ career aspirations, and leading with diversity, equity, and inclusion intent. This position will require the ability to maintain timely and transparent communications and exercise frequent expectations management with team members. You will build future leaders, inspire the teams, and create an environment of strong employee engagement. If you are ready to step forward and lead a forward-thinking and high performing support organization, this may be a great opportunity for you.

Required:

Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must be committed to incorporating security into all decisions and daily job responsibilities

8+ years of related experience

5+ years of success leading teams within a large enterprise IT organization

xcellent analytical and problem-solving skills as proven through past success supporting complex solutions

Proven leadership supporting complex solutions including experience supporting high volume mission critical workloads

Knowledge and familiarity with data engineering concepts and trends

Proven leadership, results orientation, self-motivation, and customer service focused

Excellent relationship building skills with all levels of the organization

Strong communication skills – both written and verbal designed to engage an audience across a broad range of technical expertise and/or business acumen

High degree of collaboration skills; works well with others as it relates to generating ideas and solving problems

Demonstrated ability to manage concurrent high impact incidents to minimize business impact

Knowledge and experience with EM data across multiple domains

Strong skills and experience mentoring and developing IT professionals to ensure the team’s success and enable the employees to achieve their career goals

Strong knowledge of incident and problem management business practices to ensure optimal outcomes and minimal problem re-occurrence

Commitment to protecting our customers, our employees, and our brands by incorporating security and compliance in all decisions; ensures security policy and procedure requirements are met; continuously identifies opportunities for improving security and implements strategies to improve our security posture

Preferred:

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred