Information Technology Service Desk

Job Description:

· Experience in technical support environment

· Understanding of Windows OS support activities like startup issues, memory & disk utilization

· Understanding of printer functionalities

· Understanding of different hardware and OS (Desktop, Laptop)

· Provide Level 1 support for end user issues and convey resolutions to end user queries

· Properly escalate unresolved queries to the next level of support

· Single point of contact for the end users related to Issues/Requests

· Provide Remote resolution to issues/queries where applicable

· Ensure proper recording, documentation, and closure

· Ability to multitask in critical situations and provide Proactive and Predictive support