Information Technology Supervisor

About the job

Job Description – Deskside Support

1. The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience – End user domain and support handling the Incident /SR as assigned for resolution.

2. Support issues related to Windows Operating systems, software applications, and support tools as per the requirement of an organization.

3. Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals.

4. Handle basic issues related to network end-user devices' security practices and antivirus programs.

5. Ensure that all computers and networks systems run efficiently with high uptime.

6. Basic knowledge and troubleshooting skills on Network and other datacenter related equipment (UPS, PACs, Network cabling, power, etc.)

7. Basic knowledge and troubleshooting skills on Audio & Video and Telephony equipment.

8. Provide support to an organization’s IT systems to help them meet their business goals.

9. Collaborate with Site and Business Unit IT leads and Regional Desktop leads to maintain transparency of quality (meetings, trends, narratives, plans, etc.)