Infra Lead

Job Code : EWC - 988

Discussing support activity, environment performance and Incident, Problems, & Changes
for extended periods on conference calls and in face-to-face meetings with the management
team
 Prolonged sitting at a desk in a supportive office chair
 Compiling reports and using/developing Excel spreadsheets, Documentation, PowerPoint
presentations
 Working in a general office center environment, maintaining required business hours and
regularly keeping extended hours to meet program demands...
 

Conducts meeting with customer representatives and team leadership to address Windows /
Virtualization / Networking platform status
 Coordinates cross-project activities, manages Incident, Change & Problem Management.
Delivers the assigned tasks / responsibilities within deadlines
 Excellent communications skills and team player
 Create KEDB / SOP documents for Windows Server & VMware MACD Requests
 Guidance to L1 for Incident troubleshooting and providing resolution for Major incidents
 RCAs & Alerts analysis for Monitoring Enhancements
 Publish Capacity reports and dashboards for planning
 Provide technical guidance to L1 and liaisons during major outages/ incidents
 Troubleshooting for major System & Service failures
 Troubleshooting VM Snapshots & restoration issues
 Coordination with vendors during outages
 ESX host health maintenance and troubleshooting
 Monitoring resource bottle necks
 VMotion support and Troubleshooting
 Troubleshooting any issues with updating VM Tools
 Create and Manage Virtual Machine Templates
 Troubleshoot VM Templates & Clone deployment failures - OS (Linux/Windows)
 Documentation and creating Template for inbound services requests, monthly metric capture
and reporting on tasks performed
 Installation of ESXi, vCenter, vLogInsight, VMware Data Protection, NSX, Virtual Machine
operating system (Linux/Windows)
 Creation of vCenter clusters, distributed virtual switches, distributed port groups
 Adding ESXi hosts into vCenter, configuring them with distributed virtual Switches and port
groups
 Experience in Process for receiving, delivering, and documenting all work requirements
 Troubleshooting issues with Snapshots, Cloning, Cold Migrations and Hot Migrations and
Templates
 Administration and Troubleshooting of ESXi 5.0&5.5& 6.0, Virtual Center 5.5/6.0
 Creating and configuring Data Center and clusters in VCenter server
 Experience on Deploying and Managing Virtual Machines using Virtual center through
OVF/OVA
 Experience in vMotion and SVMotion, HA & DRS feature