Infra Lead

Description:
In conjunction with the Customer Point of Contact, manage the relationship with Client(at all levels) to ensure their IT environment if fully document and recommend an appropriate course of action in respect of any underperformance.
Designing, developing and implementing processes and procedures to monitor and measure the IT services delivered by Client IT and its partners, thus ensuring service targets are met. Such measurement will include customer satisfaction which is tracked on an annual (or more frequent) basis.
Conducting an ongoing review of processes and procedures to ensure continual improvement and contractual changes, where necessary and appropriate.