Infrastructure Engineer

About You – experience, education, skills, and accomplishments

Bachelor’s degree in computer science, or work equivalence.

2 - 4 years enterprise high level technical support

All facets of the Microsoft 365 platform including hybrid support in a Windows Server on-prem environment.

Regular PowerShell usage for administration and scripting.

Participation in a highly complex global technical environment.

Tech stack:

Microsoft 365 – Azure, Exchange Online, Intune.

Windows Server operating systems

Windows operating systems

MacOS support

Device Management

Process and Change Management

It would be great if you also have . .

Strong PowerShell scripting ability

Expert level knowledge of Active Directory and Azure Entra

Experience with M&A efforts including Sharegate and AvePoint

What will you be doing in this role?

Monitors and maintains a hybrid Office 365 environment including all facets of M365 administration.

Monitors and maintains the onprem Windows Server environment, making configuration changes in support of complex and routine projects.

Engages in a wide variety of troubleshooting tasks including infrastructure hardware, software, and security issues via the company trouble ticketing system and escalation process.

Participates in troubleshooting large, complex, issues spanning other upper echelon support teams.

Integrates new standards, specifications, and technologies into existing processes and methodologies.

Maintains and advances technical and non-technical skills.  

Leverages in-house and outside resources for training and shares knowledge acquired with the team.

Follows change management processes.

Participates in vendor management.

Participates in engineering level and architecture driven projects.

Observes and learns a highly complex, heterogenous technical environment.

Responsible for various day-to-day housekeeping tasks, responding to alerts, ticket queue management.

Manages ticket escalations from the service desk, workplace, and peer technical teams.