Description

Responsibilities

 

  • Work with other teams to acquire, validate, and use seat assignment and other employee data to inform phone build decisions
  • Run exports from the Cisco and Avaya call management platforms to get users’ existing device information
  • Take the above pieces of information and create site cut sheets for each site for the engineers to run
  • Communication with the various teams (including other analysts) on issues, road blocks, and status.
  • Responsible for success of their assigned sites, ensuring phones on desks match users assigned to them with the correct phone number
  • Assist with problem-solving and escalation matters related to the Future of Work voice workstream

     

Qualifications

 

  • Required:
  • Bachelor’s degree in related field
  • 3-5 years experience with voice infrastructure and analysis
  • Basic knowledge of various IT topics, including but not limited to servers and networking infrastructure.

     

Knowledge Skills And Abilities (KSAs)

 

  • Strong written and verbal communication skills
  • Ability to multitask and work independently on multiple tasks.
  • Working knowledge of Cisco/Finesse/Genesys agent platforms
  • Critical thinking and analytical problem-solving skills
  • Excellent judgment, decision-making, analytical and communication skills.
  • Ability to work collaboratively cross functionally.
  • Skilled with Microsoft Excel, comfortable writing and troubleshooting formulas

     

Technical Skills (Secondary – Nice To Have, NOT MANDATORY)

 

  • 7 years of information technology
  • Voice, Video and Collaboration Background

     

Soft Skills

 

  • As this is an onsite role, must have strong written and oral communication skills
  • Strong ability to work with client stakeholders.

Key Skills
Education

Any Graduate

Back To Jobs