iScala Support

Responsibilities:

Liaise with client application lead for day-to-day activities.

Provide L2/L3 support for issues related to iScala ERP Finance Modules

Attend all internal and client meetings.

Monitoring and tracking tickets and alerts, ,maintain agreed SLAs

Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.)

Help in patching and monthly closure activities.

Documenting and Maintaining SOPs and KEDB

On-call support for P1 issues.

Raise risks/issues (if any) on time.

Skills & Experience Required:

6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules

Must Have: iScala - Budget, forecasting and actuals L2/L3 ticket support

Good to Have: Experience in Hospitality industry

Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc.

Understanding of basic XML, Unix, and PL/SQL

ITIL certification will be an added advantage.

Excellent communication skills

Ready to work in rotational shift.