ISO Consultant

Job Summary:

• Prior experience in Quality, IT service management system in an IT Industry.
• Minimum 2 years quality system management Knowledge of business processes and application of quality management standards
• Familiarity with implementing and maintaining ISO 9001 and ISO 20000 standards is desirable.
• Experience in Monitoring, measuring, analyzing and evaluating Service management objectives.
• Strong knowledge and experience to create Service Continuity Plan.
• Risk Management for the IT Service management system.
• Experience in capacity requirement, Service availability requirements and targets
• ISO Documentation for organization’s IT Service management system
• Attended Internal and External Audits.
• Knowledge/Experience in CMMI will be an added value.

Key Responsibilities:

• Update and maintain ISO Documentation, controls and records for ISO 9001.
• Waste Management – Strategy, Controls and Documentation
• Conducting Internal audits and participating in External ISO Audits
• Follow up on the Audit Findings Closures with respective process owners
• Delivering ITIL and ITSM related trainings
• Verifying ITSM related records
• QMS and ITSM Risk Management
• Conducting Project Consultation Reviews and Audit Readiness sessions.
• Preparing Audit Reports & helping auditees to close them.
• Gap Analysis of current QMS Management System
• Fixing the gaps in the QMS Management System
• Improvising QMS, EOHS, ITSM Documents and Controls
• The candidate typically works in an office environment but may also spend time conducting field inspections and assessments in various work settings, e.g. office premises.
• Base location is at Andheri, Mumbai (H.O.)

Qualifications:

• Bachelor’s degree in engineering/ bachelor’s degree in any other stream from authorized university.
• Professional certifications related to ISO 9001 (Quality Management System), ISO 20000-1:2018 (IT service management system (ITSM))
• Strong knowledge of Quality, IT service management system, and best practices.
• Excellent and assertive communication (Written & Spoken), interpersonal, and leadership skills.
• Analytical and problem-solving skills, with attention to detail.
• Ability to work effectively in a team and independently, with a proactive and collaborative approach