IT Analyst

Job Description:

Pay Range $63hr - $68hr

Responsibilities:

Application Support: 

• Identifies and resolves issues with applications, following agreed procedures.
• Uses application management software and tools to collect agreed performance statistics.
• Carries out agreed applications maintenance tasks.

Incident Management:

• Undertakes the identification, registration, and categorization of incidents.
• Gathers information to enable incident resolution and promptly escalates incidents as appropriate.
• Maintains records and advises relevant persons of actions taken.

Problem Management:

• Investigates problems in systems, processes, and services.
• Assists with the implementation of agreed remedies and preventative measures.

Requirements Definition:

• Uses established techniques as directed to identify current problems and elicit, specify, and document business functional, data and non-functional requirements for various subject areas with clearly defined boundaries.
• Assists with implementing the processes for establishing agreed baselines for change and managing the assessment and application of requested changes to those requirements.
• Assists in defining acceptance tests for the specified requirements

Release Deployment:

• Uses the tools and techniques for specific areas of release and deployment activities.
• Administers the recording of activities, logging of results and documents technical activity undertaken.
• May carry out early support activities such as providing support advice to initial users
• Development Testing: Identifies requirements and specifications, and test conditions.
• Designs and creates test cases and test scripts, mapping back to predetermined criteria, recording, and reporting outcomes.
• Executes test cases in accordance with project test plans.
• Analyzes and documents test activities, result, issues, and risks.

Solution Implementation:

• Assist in implementing solutions and applications as a part of business requirements or enterprise initiatives.
• Works closely with the stakeholders and cross functional partners during the entire life cycle of the project.

Requirements:

• Bachelor’s degree in computer science, a related field, or applicable work experience.
• 3+ years’ experience in an enterprise application implementation environment, retail preferred.
• Collaborate with all levels of stakeholders, from executives to implementation team to deliver and enhance the Supplier centric MDM solution using Informatica S360 hosted in Azure.
• Configuration, monitoring, deployment, and implementation of Informatica S360 (MDM).
• Knowledge of Informatica Supplier Portal, MDM User Exits, Match Rules, Hierarchy manager, S360 UI, ActiveVOS, MDM Provisioning Tool, Business entity services, Service implementation framework.
• Experience with Informatica Data as a Service (DaaS) for email, postal address and phone verification/validation including AddressDoctor.
• 3+ years in Java Programming with at least one year customizing Supplier Portal and AVOS.
• 3+ years in MS SQL and Unix scripting is required. Should be able to write efficient queries and complex stored procedures.
• Experience in full life cycle implementations, providing superior production support.
• Ability to create and maintain documentation such as functional specifications, data mapping, process flows, etc.
• Working experience on interfacing with other applications including experience with XML and JSON, a plus.
• Practical experience using JIRA, SharePoint and Confluence to manage the respective cycles of a project.
• Good understanding of batch jobs and their dependencies.
• Strong communication and collaboration skills, both written and verbal and active listening traits.
• Strong accountability and customer focus.
• Strong analytical and problem-solving skills.
• Experience with any ETL tools is a plus.
• Flexibility of providing support during odd hours and peak seasons.
• Proactive work ethic and ability to catch issues before failures.
• Self-starter, ability to perform individually and in a team setting.

Skills:

• Informatica Supplier 360 and AVOS.