IT Business Application Analyst

The position is visible to the business service lines and serves as a liaison between IT and those groups.  This position is responsible for independently providing application(s) configuration support to enhance department’s operational efficiencies/ workflow needs

• Supports major enterprise applications and others as assigned.
• Facilitates design of business workflow in conjunction with the business units; workflows will focus on improving efficiencies, solving complex workflow issues and incorporating quality initiatives.
• Performs needs assessment, software design, implementation, support, and reporting.
• Coordinates and participates in unit and integrated testing activities of the software to ensure that the design objectives are met.
• Identifies testing scenarios and develops test scripts
• Develops understanding of departments’ business processes.
• Identifies and analyzes moderately complex issues and brings problem to resolution.
• Participates in workflow and business process discussions.
• Maintains system security for assigned applications.
• Provides direction to junior team members.
• Leads components of development of end-user training materials and participates in training efforts.
• Assists other team members in ensuring high documentation standards
• Leads escalation of issues with appropriate internal resources
• Assists in the development of policies and procedures in collaboration with the business unit, other team members, and IT management team.
• Independently manages components of application upgrades, testing, troubleshooting, and support efforts
• Supports/troubleshoots inbound/outbound interfaces as appropriate.
• Creates reports as needed and works problem tickets.
• Creates and maintains appropriate system documentation
• Collaborates with other applications and clinical analysts to ensure system integrations.
• Performs call rotation duties as required.
• Participates in change management activities to support successful system deployments and enhancements.
• Utilizes and maintains appropriate change control procedures and standards.
• Creates reports, dashboards, and other analytical tools to support customer base
• Designs business workflows in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
• Performs data collection from business subject matter experts to facilitate design which will represent an improved business workflow.

Top skills you need to have:

• Hospital Billing Claims Epic certification required.
• Minimum 3 years of IT experience supporting applications is required.
• Must be detail-oriented and organized, with good analytical and problem solving ability. 
• Notable client service, communication, presentation, and relationship building skills required. 
• Ability to function independently and as a team player in a fast-paced environment required. 
• Must have strong written and verbal communication skills.
• Demonstrated ability to use PCs, Microsoft Office suite, and general office equipment (i.e. printers, copy machine, FAX machine, etc.) required.
• Knowledge of SQL databases required.
• Knowledge of LAN, DNS, and networking required.
• Ability to work with servers and apply software upgrades required.
• Knowledge of disaster recovery and backup procedures required.
• Project management experience/skills preferred.
• Experience in a healthcare setting is highly desired.
• Business workflow redesign experience a plus.

Must have experience working with business or healthcare applications such as:

• Inpatient systems
• Hospital patient flow systems
• Data Warehousing
• SQL Server/SSIS
• Enterprise Scanning and workflow management Applications
• Bed Management Applications
• Finance Applications

Education:

• High School diploma or GED required.
• Bachelor’s degree in related field preferred.