Description

Onsite Support | Floor Support |

 

  • Monitor cases in Ticketing tool queues.

     

Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate.

 

  • Acknowledge and reach out to requester.
  • Look into the reported issue/approved work order and address it within agreed SLA’s.
  • Update Log notes in ticketing tool.
  • Resolve ticket after selecting relevant resolution categories in ticketing tool.

Key Skills
Education

ANY GRADUATE

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