Performs daily monitoring and general administration of all security devices
Responds to all Network alerts, warnings, and errors in a timely, consistent manner
Resolves common database system issues in a timely, consistent manner
Escalates complex issues to internal team members and third party groups as appropriate
Maintains relations with vendor support to ensure quick response to problems
Job Responsibility for MFA (Multi-factor Authentication)
Installing, configuring, operating, maintaining, monitoring, administering, and troubleshooting
of network and network defense technologies (e.g., firewalls, application-based firewalls,
intrusion detection systems, web proxy devices and servers, and associated software)
Responding to outages and resolving and documenting priority incident tickets
Changing, upgrading, and patching firewall and AAA devices
Maintaining and operating Intrusion Prevention Systems (IPS)
Soft Skills:
Good communication and conversation skills (both verbal and written)
Fluent English (min C1) is a must-have, any other European language nice to have
Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
Ability to ensure high level of customer satisfaction and acceptance
Personal dedication to providing high quality service. Ability to finish what is started is a must
Desire to reinforce HCL’s values and methodology
Ability to integrate as a cross-functional, team player in a fast-paced environment where all
information is shared
Ability to acquire new information quickly and the willingness to do so at all times
Technical Requirements:
Strong understanding and hands-on experience with Palo Alto firewall and Cisco ISE
Strong preference for Certified Professionals with RSA SecurID/Access certifications
Strong, coordination, and interpersonal skills as this role require significant interaction with
different teams across the organization
Must have a working knowledge of virtualization (e.g. VMware, HyperV) and
LAN/WAN/Firewall/VPN network technologies, monitoring, and support best practices
Hands on experience installing, configuring, and troubleshooting IAM products and Services
on Windows and UNIX platforms
Directory integration including Active Directory, LDAP
Working knowledge of IAM industry standards & protocols including SAML, LDAP, Kerberos,
etc
Require some intermediate knowledge of third part technologies. (e.g. Citrix, Cisco ISE/ACS+,
CyberArk)
Have integrated RSA Authentication Manager for MFA with multiple technologies
Strong understanding and hands-on experience with RSA Authentication Manager
Years of Experience:
Total: 4-8 years of higher education (B.Sc. or diploma)
Relevant: 2-3+ years of help desk/desk side, customer service, and support experience;
experience with solving hardware related problems
Certification Requirements:
MCP/MCSE/MCSA preferred
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change
Management preferred
We offer:
Life insurance
Private healthcare
MultiSport Card
Clear career path in a growing multinational organization
Any Graduate