IT Customer Relationship Manager

Required Skills:

Bachelor’s degree or six (6) years or more of related experience in a role within Information Technology.

Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)

Strong communication skills in writing, speaking and presenting with leadership of all levels.

Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.

Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.

Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.

Ability to connect strategy to execution; Strategic thinker.

Experience in Product Line planning, development and management.

Understanding of VDOT's Organization Structure to include Districts and Central Office.

BRMP Certification