IT Desktop Support

Job Description

Minimum 2-5 yrs hands on experience as deskside/Onsite support/local IT engineer

Experience in Providing Hands & feet Support for Network and Datacenter Equipment/Devices

Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills

Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)

Strong desktop support knowledge including hardware, software, and networking concepts

Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds

Basic understanding of Audio/Video equipment and conference room setup

User account creation for Active Directory, Exchange Mailboxes, Distribution lists

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations

Troubleshoot and assist end users with mobile device setup, activations and performance issues.

Handheld Blackberry, Android & IOS support knowledge

Strong Customer service skills

Strong written and verbal communication skills

Good Understanding of ITIL processes

Hand on Experience on ITSM tools like Service Now

A+ Certified or Equivalent Certified Preferred Not Mandatory

Soft Skills

 

• Excellent communication and conversation skills (Verbal and Written) in Czech and English
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Should be able to work on After Hour Support