IT Desktop Support Technician

Required Skills:

·2-3 years experience working with customers either face to face or remote setting

·2-3 years of IT work experience

·Industry certifications, this can include MCP, MCSE/MCITP etc.

·Proficiency in using and knowing your way around windows and Apple devices

·Ability to operate tools, components, and peripheral accessories.

·Software and Hardware Troubleshooting

·Be proficient in supporting Microsoft operating systems, Advanced support of Microsoft Office Suites

·Self-confidence and interpersonal skills

·Analytical and problem-solving skills

·Strong listening skills

·Able to operate effectively in a team environment with both technical and non-technical team members

·Able to maintain professional demeanor under stress

·Able to operate within standard operating procedures

Responsibilities:

·Install, upgrade, support and troubleshoot computer hardware and any other authorized peripheral equipment.

·Performs general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment.

·Dealing with hardware and application support queries and issues reported to the global support desk and escalated to the Global remote or Desktop Support onsite teams.

·Customize desktop hardware to meet user specifications and site standards. Provide user data and application recovery.

·Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.

·Manage asset inventory. Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.

·Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

·Use tools and methodologies to load, copy and customize operating system configurations for deployment.

·Responsible for tracking hardware and software inventory

·Take ownership and responsibility of queries, issues and problems assigned to the queue