IT Engineering Specialist

Job Description:

Everyone at Kite is grounded by one common goal – curing cancer. Every single day, we seek to establish a direct line between that purpose and our day-to-day work. Would you like to join us in this mission?

We are seeking a highly motivated and innovative individual to join our company as an IT Engineering Specialist. This individual will be responsible for gathering requirements, authoring specifications, managing development, performing deployment, providing operational support of information technology solutions, and other corporate systems in accordance with IT standards, to meet current regulatory and corporate compliance requirements.
Based out of our multi-vector manufacturing facility in Frederick, MD, you will be an integral and highly visible part of Kite’s IT organization, reporting to the Sr. Manager for Global IT Lab Support team.

Responsibilities of the IT Engineering Specialist include, but are not limited to:

• Perform installation, configuration, support, and administration of computer systems and lab instruments in a regulated GMP environment
• Provide preventative maintenance on assigned technologies, following established procedures
• Work alongside business groups to capture requirements and their priorities
• Document process steps and systems enhancements required to support process
• Coordinate testing of changes and enhancements with the business to ensure successful delivery
• Respond to IT support requests to address operational issues with quality and manufacturing systems and applications
• Meet with internal clients and stakeholders to diagnose quality and manufacturing systems issues
• Provide technical support on-site or via remote-access systems; pro-active escalation if required
• Participate in the projects, provide information & documentation, execute on assignments and changes
• Work closely with various domain architects in Corporate IT to ensure both hardware and software are available for projects, daily operations, and are working properly
• Support the architectural aspects of all IT system and application projects in the global Tech Ops IT portfolio
• Work closely with project management teams to successfully implement and monitor progress of initiatives
• Account for possible project challenges on constraints including risks, time, resources, and scope
• Continue to develop an understanding of the business processes and all applicable procedures
• Align with other manufacturing sites and corporate IT to ensure global consistency
• Maintain good client and stakeholder relations
• Track and manage work records and compile job reports
• Influence changes to standards when necessary
• Assist and align with the domain architecture team(s) on solutions design and management
• Direct the identification and recommendation of appropriate solutions, upgrades, replacements, or decommissioning options incorporating business and technology productivity, usability, and total cost of ownership
• Provide analysis of security protection technologies, as necessary, in accordance with Corporate IT security policies and guidelines in relationship with MES EBR and other enterprise solutions
• Provide detailed specifications and guidelines for site specific, regional, and other corporate enterprise solutions


Qualifications:
• Experience with quality, lab, and manufacturing instruments, IT solutions, operating systems and configurations, and infrastructure
• Good understanding of and experience with commissioning, qualification, and validation
• Experience working in GxP environment supporting technology solutions in a biotech/pharma industry
• Experience in system integration in paperless electronic batch records
• Ability to engage and manage multiple stakeholders – at all levels, in an international environment – to achieve objectives
• Demonstrated ability to communicate the complexities of technical programs to non-technical audiences
• Ability to work under indirect supervision
• Versatile worker with the ability to deliver against a broad set of objectives and competing priorities concurrently
• Consistent excellence in both planning and execution
• Organized and disciplined with a systematic approach to problem solving
• 10+ years of experience related to IT systems management, IT operational support or other information technology solutions roles, preferably in an international environment
• Excellent oral and written communication skills
• Analytical and problem-solving skills
• High attention to detail regarding accounting skills
• Broad understanding of information technology topics
• Proficiency with information technologies in a secure network environment
• Resilient with the ability to perform in an ambiguous environment and under pressure
• Honest and credible, with strong communication skills

Experience and Education:
• Master’s degree in Computer Science or Information Systems and 3+ years of industry experience OR
• Bachelor’s degree in Computer Science or Information Systems and 5+ years of industry experience OR
• High School diploma and 9+ years of industry experience