IT Field Services

Job Details

Required Technical Skill Set:

 

• Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
• Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
• Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
• Provide operating system and application support to diagnose and resolve unique, non-recurring problems
• Reimage systems as required
• Identifies potential escalations and proactively alerts management as needed.
• Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
• Recommend and/or performs upgrades on systems
• Work with procurement staff to purchase hardware and software
• Complete installation and testing of computers and peripherals within established standards and guidelines
• Provide basic support for mobile devices and printers
• Provide primary support to executive users
• Provide equipment move services
• Ensures configuration and inventory management database entries are complete and accurate
• Provides time / resource estimates for assigned tasks including time tracking activities
• Local travel as needed
• Perform other duties as assigned
• Asset Inventory
• Procurement activities, as assigned 
  
   

Role Descriptions / Expectations From The Role

Must be fluent to converse in local language

Must possess a professional demeanor and strong customer service/consulting/training skills

Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

Basic experience of IT with basic understanding of networks, Intel servers and telecoms

Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets

Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)

Strong Microsoft operating system troubleshooting skills

Strong problem solving and critical thinking skills

Strong written and verbal communication skills

Must be self-motivated and the ability to work independently with minimal supervision

Must have excellent time management skills

Must be detail and process oriented

Ability to walk long distances across large facilities

Must be able to pass a background security check

Valid driver's license and reliable transportation