IT Field Support Technician

Job Description:

• As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness.
• This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution.
• The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department.
• The candidate will also provide hands and eyes support to other IT teams including but not limited to Audio Visual, Network ( Date and voice), and Servers.

Skillset :

• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
• Hands on experience with Service now, Imaging, reimaging Windows Operating system for Desktop, Laptops.
• Safely move equipment point to point using wheeled carts and vehicles.
• IMACD & Asset Inventory experience.
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications.
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
• Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone).
• Demonstrated proficiency in Microsoft OS and Microsoft application.
• Demonstrated proficiency for installation of desktop software and troubleshooting.
• Working knowledge of Microsoft Active Directory and GPO.
• Strong customer service skills and Strong troubleshooting skills.
• Significant, demonstrated experience with Microsoft Windows operating systems.
• Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98.
• Servers: 2012, 2008 r2, 2008, 2003, 2000 and Functionally capable with Apple OS X.
• Advanced troubleshooting skills with hard drive encryption software.
• Advanced level skills in the Microsoft Office Suite.
• Word, Excel, PowerPoint, Outlook configuration issues with Exchange.
• Strong client-side remote access troubleshooting skills.
• Demonstrate strong skills supporting printers in an enterprise environment.
• Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
• Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
• Strong software installation and support skills.
• Disciplined, systematic problem solving skills required.