IT Help Desk Analyst

Required Skills:

Skills-Must have good verbal and written communication skills to effectively interact with customers and all levels of personnel. 
Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions. 
Must be able to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management. 
Must have the ability to utilize computer operation system software commands to troubleshoot and resolve moderately complex issues related to application and hardware/peripherals. 
Must have good analytical and decision-making skills.