IT helpdesk (Remote)

Job descriptions

Deploy and install software applications on laptops, ensuring compatibility and functionality.
Conduct testing to verify successful installations.
Coordinate the logistics of shipping laptops to various locations.
Ensure that laptops are securely packaged and documented for tracking purposes.
Provide technical support to end-users, addressing hardware and software issues promptly.
Troubleshoot and resolve technical problems through effective communication and problem-solving skills.
Compile and generate weekly reports summarizing IT support activities.
Intervene and act as the first line of defense to prevent illicit activities on the laptop that would compromise security.
Analyze data to identify trends and areas for improvement.
Requirements

Bachelor's degree in Information Technology or related field.
Utilize a minimum of 2 years of experience working in a corporate environment to contribute to efficient IT support operations.
Leverage 5 years of overall IT support experience to bring a depth of knowledge and expertise to the role.
Basic English communication skills.
Strong problem-solving abilities and effective communication.
Ability to work independently and collaboratively in a team.
Willingness to provide support outside regular hours.