IT Helpdesk Technician

What You Need

Technical interest and ability desired
Familiarity with Windows and MacOS systems desired
Detail oriented - strong organizational skills
Exceptional verbal and written communication skills in English
Ability to communicate with internal customers (employees) with courtesy and professionalism
Ability to work independently and be comfortable in an environment of rapid growth and consistent change
Must be able to maintain and handle shared documentation confidentially
Ability to thrive in an open, collaborative, and team-based culture
Ability to work cross-functionally to meet the needs of our internal customers

The Opportunity:

IT Department maintains and manages internal and hosted hardware, software, and systems. This position is an IT Helpdesk Technician for internal systems, primarily focused on the Temple, TX office.

What You’ll Do

Update tickets (cases) by gathering information and defining the ticket urgency.
Complete assigned tasks and tickets by following documented procedures, including Staging, Installation, Configuration, Upgrades and Maintenance of software and physical workstations.
Communicate with professionalism and succinctly include relevant information when handing off tickets to the appropriate Line of Business, NOC Systems Administrators, Infrastructure Engineering and Systems Engineering teams.
Troubleshoot ticketed problems, including coordinating with Vendor support teams.