IT Infrastructure Service Delivery Manager

Job Description:

Responsibilities:

• Manage the delivery of a broad range of IT infrastructure services, including:
  • Cloud and Datacenter services (migration, management, optimization)
  • Network design, implementation, and management.
  • End-user device management
  • Security services (assessments, vulnerability management, incident response)
• Lead and manage large US based Programs. (Customer relationship, Contract / SLA Management, Account growth, P&L Management)
• Develop and implement project plans, ensuring projects are delivered on time, within budget, and to client specifications.
• Ensure adherence to Client’s service delivery methodologies and best practices.
• Continuously monitor and improve service delivery processes to ensure efficiency and effectiveness.
• Identify and implement new technologies and solutions to enhance service offerings.
• Collaborate with other IT teams (Sales, Solutions Architecture, Support) to ensure seamless service delivery.
• Prepare and deliver reports on project performance and service metrics.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum 15-20 years of experience in IT infrastructure service delivery, preferably within a managed services environment.
• Proven track record of successfully managing and delivering IT projects on time and within budget.
• Strong understanding of IT infrastructure technologies, including cloud, networking, security, and end-user devices.
• Experience managing and leading offshore and onshore teams.
• Excellent communication, interpersonal, and relationship management skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Experience with ITIL (IT Infrastructure Library) framework a plus.

Key Skills: IT infrastructure, Service Delivery Manager, networking, security, ITIL, Cloud and Datacenter