IT infrastructure Support

Role: IT infrastructure Support
Duration – 6 Months
Location - Cuyahoga Falls, Ohio US (Onsite)
CST Time Zone

Job Title - IT Infrastructure Support

PRIMARY SKILLS
• 5-8 years of call taking profile with core Help Desk Skills
• Good documentation skills, knowledge on KB articles
• Good Understanding of the Enterprise IT Infra set up
• Good Knowledge on Active Directory.
• Basic understanding of Applications such as Okta, Lotus notes, Salesforce, Minitab
• 5+ years’ experience supporting wide multiple versions of operating system
• O365 Administration using Office365 Admin Console.
• Strong writing and documentation skills a must including being able to train other Engineers as and when required.
• Good knowledge on trouble shooting email client issues like Outlook.
• Excellent Hardware and software troubleshooting skills
• Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
• Fluent in English, in both oral and written communication
• Good knowledge in Utility software technical knowledge such as Antivirus and others.