IT Manager

Responsibilities 

• Responsible for a mission critical service requiring stability, reliability, and performance optimization.  
• Manage all network maintenance operations and will have management oversight of other mid-level technical resources. 
• Provide technical guidance and support in concert with the direction and leadership of the IT Network team. 
• Ensure quality and responsive services through management and delivery of ongoing preventative maintenance, assessment, and proactive monitoring. 
• Lead and coordinate development of IT Network Services to ensure key business strategies and processes are supported by systems enabling enterprise growth and flexibility. 
• Maintain and support Network, LAN/WAN (SDWAN) architecture, network hardware, software, and applications.  
• Provides technical expertise and guidance, networking system expertise, project management, and serve as an escalation resource for all technical network needs. 
• Provide ongoing review of capacity requirements. Provide network design, security analysis/design and implementation, definition and coordination of standards, project management, and technology research. 
• As a member of the IT Network team, ensure IT Business Plan objectives are successfully delivered meeting quality, time, and budget expectations. 
• Provide leadership to Network team by communicating vision, strategies, and objects. 
• Working with vendors and internal teams to develop and maintain the product lifecycle roadmaps. 
• Stay well-informed of best practices in the IT Network and service delivery field, coordinate and/or evaluates new and emerging practices and technologies and recommend and promote adoption as appropriate. 
• Build trusting relationships with key business stakeholders to align/influence business and IT Network architecture. 
• Provide Key Performance Metrics (KPIs) to benchmark and make proactive decisions to ensure services levels are met.  
• Act as an escalation for Network services incidents, changes, requests, and problems

Timing: ET/CT