IT Network Support

Role: IT Network Support

Responsibilities and required skills:

Hands on experience on network components and firmware upgrades (any switches or routers).
Basic experience in VLAN creation, Deletion, Access VLAN tagging and managing switch configuration.
Hands on experience in port channel configuration and troubleshooting issues.
Internet link troubleshooting with ISP for any technical issues (Packet drops, Latency, ticket escalation).
Taking ownership of network related changes for end-to-end support.
WIFI troubleshooting for the end users.
Basic understanding of managing firewall rules.
Team player to work with multiple functions (GSC, GOC, Server team, cyber security team).
Local on-site technical coordinator for IT related issues.
Coordinate local IT support, IT equipment purchases and vendor coordination, maintenance, and distribution.
Experience in networking – 2 years.
Experience in helpdesk / network support – 1-2 years (can be enabled).

Soft Skills:

Excellent analytical, problem-solving, and communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
An attitude for learning.

Benefits & Perks:

Flexible working hours and a hybrid model: We value your time and lifestyle preferences, so you can choose whether you want to work entirely remotely or from our offices in Cluj-Napoca, Oradea and Bucharest.
Access to learning through our internal platform - Precipio.
Private health insurance is provided by Signal Iduna.
Work from home fixed monthly budget.
A monthly budget you can use to purchase flexible benefits through the Edenred Benefit platform.
Sports benefit: We encourage you to have a healthy lifestyle. We'll reimburse you a maximum of 150 lei/month from your favorite sporting activity: whether it's football, climbing, gym or other sports.