IT Officer

Responsibilities

• Install and configure software and hardware with corporate standard.
• Manage computer, network, mobile devices and servers.
• Create and maintenance accounts and workstations.
• Monitor performance, maintain systems and network according to requirements or corporate standard.
• Troubleshoot issues and outages.
• Ensure security through user education, access controls, backups and firewalls
• Upgrade systems with new releases and models with corporate standard
• Provide training to colleagues on system usage, best practices, troubleshooting
• Build and maintain technical documentation, user manuals.
• Perform vendor management as necessary.
• Proactive approach to identifying system issues and implementing preventive measures.

Requirements and skills

• Minimum 5 years of proven experience as an IT Support or similar role preferably in retail business.
• Experience with Windows Clients, Server, Microsoft 365 products, VMware, QNAP, SAP, Meraki networks (LAN, WAN, SAN), POS, Cloud, Proxy, Proofpoint, MFA, mobile devices, and patch management.
• Hands on Knowledge of system security, Microsoft, Cisco Meraki, VMware, VPN, Active Directory, Mobile device, printers, AV system and data backup/recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• High Certificate in Information Technology, or a related discipline; professional IT certification
• Willing to work at non-working hours upon request and flexible to travel for business.
• Ability to work independently and under pressure with integrity.
• Self-motivated, able to work under pressure, and a good team player