IT operations analyst

IT operations analyst

Remote Job |   2023-11-03 08:33:17

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Job Code : StateofVA335

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Job Title: IT operations analyst

Locations: Remote

Contract: Long Term

Type: C2C/W2

Job Description:

Job Track Description:

• Performs tasks based on established procedures.
• Uses organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a moderate degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Follows standardized procedures and receives moderate supervision and guidance.

Leadership

• Has no supervisory responsibilities.
• Manages own workload.

Problem Solving

• Works with team to solve problems.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Monitors servers, operating systems, applications, and processes and assists with remediation steps.
• Reviews software patches and determines applicability to environments.
• Reviews scan/audit findings and assists with remediation activities.
• Follows defined processes for daily activities.
• Works with team to meet or exceed contractual Service Level Agreements.
• Assists with researching anomalies in production processes.
• Performs actions based on business/operational needs and prepares system reports.
• Assists with incident management and support requests.
• Works with support teams to define root cause and replicate issues.
• Verifies environment stability.
• Performs daily tasks competently.
• Performs other duties as assigned.
• Complies with all policies and standards.