IT Process Lead

Your role
As IT Process Lead within Change & Release Management you will become an important part of the Service Integration Office. The role involves acting as Process Lead within the defined ITIL processes Change and Release Management, contributing to the Service Integration Office long term team objectives along with supporting your fellow IT Process Leads with the development of Customers defined ITIL Processes.

 

Process Lead role:

 

• Lead and run global process team with responsibility for requirement collection, process design and implementation throughout the customer Group organization.
• Contact person for customer Group in matters relating to the team responsibilities.
• Design, implement and follow up on improvements (in projects and continuous improvements).
• Guiding customer Global Information Services and IT Providers.
• Run Global CAB
• Follow up with our partners.
• Ensure that the process is followed in all IT services.

As IT Process Lead – Change & Release Management, you are expected to ensure that all parties involved in IT delivery can collaborate efficiently, whether internal or external delivery teams. To your help, you have a team of process and tool owners.
 
 The Service Integration Office is responsible for:

 

• Own and drive continuous improvement work within IT delivery.
• Own and manage the processes and tools that are included in customers Services Integration portfolio.
• Define and implement new ITIL processes and tools in accordance with established plans.
• Ensure that current processes and tools are used correctly by all suppliers and internal teams.
• Coordinate customer operations as part of Major Incident Management solutions 24/7.
• Report and analyze KPIs regarding the area of responsibility.

Note that the position requires a one-week on-call service every six weeks which requires flexibility from you 

 

Your profile

 

• You are structured, focused and interested in working in a team but also across organizational boundaries.
• Experience working with ITIL processes or ITSM and it is a merit if you have an ITIL certification.

Fluent in English 

 

You have a university degree or equivalent.