IT PRODUCT SUPPORT

JOB DESCRIPTION:

Position Overview
We are currently hiring a Production Support Analyst in Hoboken, NJ location. This position is responsible for monitoring Oracle Revenue Management & Billing (ORMB), Oracle EBS environment #### various Interfaces (Internal & External) to these systems. This individual will act as a tier one support resource that monitors the tickets logged into production support queue, support of QA & UAT testing cycles, support for Month end close activities, weekly sanity testing of applications.

Key Responsibilities

• Monitors tickets on production #### performs first level troubleshooting
• Coordinate efforts to resolve production tickets by communicating issues to internal customers.
• Responsible for creation of Root Cause Analysis (RCA) for major production issues
• QA & UAT testing support
• Coordination on deployments of enhancements to various environments
• Support IT business processes of change management, configuration management, #### business continuity
• Participates in quarterly releases
• Support quarterly/annually IT SOX audit
• Support Month End Close Process
• Maintain #### update SOPs
• Strong understanding of data management, data governance #### data quality concepts
• Work closely with the functional #### development team on all design #### development activities for solution gaps
• Understand business processes, the flow of data within #### between processes, #### recommend process improvements for better data quality #### effectiveness
• Investigate data issues, perform deep-dive analyses, propose #### execute solutions, #### define IT project requirements for issue resolution
• Partner closely with data custodians from various business teams to identify new data initiatives, determine priorities, #### run initiatives as needed
• Participate in unit testing #### support functional SIT testing of custom objects #### defect resolution.
• Responsible for UAT #### Production cutover tasks
• Develop the build instructions #### work closely with the Configuration Management team to deploy the solution in various environments

Qualifications:

• 4-year degree #### experience in Information Technologies
• Previous Oracle EBS or Oracle RMB experience is required.
• Good knowledge in Oracle EBS fundamentals of some of these functional modules (AP, AR, GL, FAH, SLA, TCA etc.) or Fluency in Oracle RMB Application #### Data Model.
• Good understanding of Insurance business esp. P&C
• Production Support experience
• Demonstrates troubleshooting #### interpersonal skills
• Experience working #### communicating with both information technology #### strategic business teams
• Excellent written #### verbal communication skills
• Excellent analytical skills with ability to troubleshoot problems #### identify root causes
• Ability to adapt to changing situations, multi-tasking, prioritizations #### deadlines
• Ability to work well independently #### in a team environment

REQUIRED SKILLS

“Production support” AND (EBS OR “E-Business Suite” OR “Business suite”) AND (AP OR “Accounts payable” OR AR OR “Accounts receivable” OR GL OR “General ledger” OR FAH OR “Financials Accounting Hub” OR SLA OR subledger OR “sub ledger” OR TCA OR “Trading Community Architecture”) AND (P&C OR “Property & Casualty” OR “property and Casualty”)