IT Project Manager

Job Description: 

• Minimum 5 years of IT experience.
• Technical Project Management.
• Working knowledge of Service Now as a tool and good reporting skills.
• Strong reporting skills in Service Now and Xls.
• Strong Communication Skills.
• Patch management skills and Change management knowledge.
• Bachelor’s degree or equivalent work experience.
• Describe the performance expectations/metrics for this individual and their team.

Day to Day Activities:

• Manage change record review on behalf of the product change review board.
• Document, guide, training, and mentor product teams on the change process.
• Facilitate product change review board meeting and representation at enterprise meetings.
• Manage product change metrics and follow up with enterprise change enablement and product teams on change related issues.
• Gather requirements and manage data for patching and vulnerability remediation.

Required Experience With the Following:

• Highly developed detail oriented, analytical, and problem-solving skills.
• Excellent skills in gathering and reporting of requirements, data, metrics, and processes.
• Query and automation skills (e.g. SQL, JQL, Ansible, Puppet or similar).

Preferred Experience With the Following:

• Reporting and analysis using ServiceNow or similar.
• Agile framework roles (e.g. scrum master, agile project manager).
• Dashboard creation and analysis of data sets.
• Database query creation and optimization in various platforms (e.g. Postgres, Snowflake, MS SQL, Oracle).
• Supporting infrastructure projects and processes.
• Understanding and supporting ITIL processes.

Desired Skills and Experience

PROJECT MANAGER