IT Project Manager Helpdesk-OnSite Frederick, MD- Security Clearance

Job Overview:-

iitjobs has an opening for IT Project Manager (Senior) Helpdesk -to join our team. The candidate will Manage IT projects from conception to completion utilizing complete project management lifecycle.

IT Project Manager (Senior) Helpdesk

On-Site Fort Detrick, MD

Fulltime

Clearance:- US Citizens with Active Security/Secret Clearance

Job Description

• Provide management and oversight for all Contractor employees in performance of the requirements identified within this PWS.
• Manage, coordinate, facilitate, oversee, and track initiatives and projects with varying timelines and scopes to ensure timely submission of deliverables.
• Serve as the primary POC for management and coordination of the helpdesk support including, but not limited to, coordination of support scheduling, creation of project deployment timelines, helpdesk reports, problem/issue tracking/reporting, and managing helpdesk response processes/procedures.
• Ensure an adequate level of helpdesk support is provided based on workload.
• Analyze technical, functional, and personnel issues that occur and collaborate with the COR to and propose changes to business processes, documentation, and/or requirements to improve overall efficiency and maintain quality support.
• Identify opportunities to utilize DHA Enterprise Services to facilitate automation of IM/IT requirements

Experience: IT related Bachelors Degree

1. At least 3 years’ experience in a management role.
2. At least 3 years’ experience providing customer support.
3. At least 3 years’ experience providing functional/technical IT support.

Certification:

The Contractor must possess a GSEC or CompTIA Security+ Certification upon hire IAW DoDD 8140.01

Interested candidates, please share your profiles along with your contact details and the best time to connect to:-

janaki@iitjobs.com

Refer a candidate and earn $2,000. Reach out to me for more information.