IT Purchasing and Operations Coordinator

Responsibilities:

• Respond to customer requests for purchases of IT hardware or software
• Create and deliver sales quotes and invoices to customers related to purchases
• Coordinate and work closely with our vendors and partners on quotes and product purchases
• Coordinate IT service delivery with customers and ensure that our clients receive the best customer service possible
• Monitor the helpdesk ticket queue and ensure tickets are assigned to appropriate engineers
• Schedule and assign IT service requests to engineers and follow-up on aging tickets
• Coordinately timely delivery and accuracy of billing reports to customers
• Train staff/engineers on operational procedures, including ticket handling, and time entry
• Revise and refine operational procedures as needed
• Work closely with the Operations management to implement ongoing improvements to our service delivery

Requirements:

• At least 2-3 years of administrative or IT purchasing history
• At least 2-3 years of relevant customer service experience, preferably in the IT services industry
• Experience working with a Help Desk ticketing system
• Familiarity with basic information technology, Microsoft Office, especially Microsoft Excel
• Detail-oriented with excellent written and verbal skills
• Capable of handling multiple tasks efficiently and professionally
• Energetic with strong interpersonal skills