IT Service Delivery Specialist

Job Description

MAIN DUTIES & RESPONSIBILITIES

• Experience: 3-5 years minimum as a Network/System Administrator or equivalent.
• Responsible for overall incident and request management for your IT operation
• Manage infrastructure change with change management process
• Apply problem management process on recurring incidents; perform root cause analysis and workaround fixes.
• Configuration of networks, installing operating systems, software, and hardware in accordance with IT standards, policies and procedures.
• Support local IT projects (hardware or software replacement, new infrastructure,) and liaise with vendor as and when necessary. 
• Organize end-user education on any new technology and training on new tools to leverage powerful solutions to their maximum
• Preventive Maintenance Plan and schedule periodic monitoring and review of IT infrastructure assets to ensure system availability and resiliency are not compromised and minimize service disruptions.
• Maintain up-to-date of all the IT asset inventory through GLPI tool.
• Conduct regular reviews with your vendors on the performance and SLA and take corrective actions on the continuous improvements on the services delivered by partner.
• Build and maintain good set of technical documentations to support the operation and IT services.
• Procurement and Invoice management ensure good governance are adopted during procurement process and prior approvals are taken before initiating any procurements. Ensure invoices are processed for payments on time and all IT expenses are approved in accordance with the approved budget limit.
• Out-of-hours on call presence and also cover for other sites on an ad-hoc basis either on site or remotely
• Responsible in providing regular management reports on the information and performance related to infrastructure operations, Incident statistics, problems encountered, open tickets and backlogs, and performance etc.
• Work closely with Cybersecurity Team on reducing any exposures by using essential security controls
• Adequate exposure to any cloud deployments (IaaS and PaaS), preferably Microsoft Azure, AWS will be an added advantage.