IT Service Delivery Specialist

Role: IT Service Delivery Specialist 

6+ Months

Canada -Remote

Principal Responsibilities

 

• 5 yrs minimum full time in a corporate/business environment
• Specific Responsibilities Planning & Administration
• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
• Follow and enforce Emerson policies regarding IT management, security, standards, and procedures
• Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support:
• Ensure optimum support for end-users at all times within agreed service levels
• Ensure that relevant IT documentation is maintained and up to date
• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
• Support and maintain the IT Infrastructure systems and data access to be managed in collaboration with Service Desk
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
• Support and maintain the IT Infrastructure asset management including Hardware lifecycle management and SW licensing
• Support and maintain the IT Infrastructure audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, Corporate Applications or Divisional Applications)
• Uses the helpdesk as the central point for all IT issues and service requests Communication:
• Establish good working relationship with users and other sources of support and assistance
• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service