IT Service Desk Analyst

As our new IT Service Desk Analyst, you will be responsible for providing effective and reliable technical support and assistance to colleagues across the business. This may include troubleshooting hardware and software issues, configuring and installing new systems, and providing training and support to users. You’ll be expected to carry out these tasks either via our service desk, over the phone or in person.

Responsibilities

Providing technical support to staff via our service desk, over the phone or in person
Follow documented processes and procedures
Maintaining documentation and knowledge bases
Carrying out IT inductions with new starters
Identify potential issues and recommend solutions to improve system performance and reliability
Install, configure, and upgrade hardware and software
Document customer interactions and resolutions on our service desk
Maintain an up-to-date inventory of IT hardware and software
Provide Remote support for users in locations across multiple time zones
Provide IT support at events and meetings in line with the business requirements

Skills And Experience

A technical background, with some focus on supporting Azure and Office 365 environments
User and group management in Azure and OnPrem Active Directory
Experience using and troubleshooting issues with Windows 10/11
Experience deploying and managing devices using Microsoft Autopilot