Relevant Experience (in Yrs) | - 10+ years of experience in Service Delivery Management
- 5+ years of experience in IT Leadership roles
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| Technical/Functional Skills | - Proven Leadership experience in Service Delivery Management
- Expert in Service Delivery Methodologies and Best Practices
- Experience in building and motivating high performance teams
- Excellent team management & presentation skills and ability to communicate with all levels of stakeholders
- Experience with overall IT landscape and business operating models
- Nice to have experience in managing service delivery in healthcare domain
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| Experience Required | 10+ years of IT Service Management Experience |
| Roles & Responsibilities | - Acts as operational portfolio leader driving standards across the SLO's within that portfolio.
- Oversees successful planning and execution of service delivery operations for the portfolio
- Ability to translate tech initiatives and impact into Business language/ presentations.
- Establish and monitor key performance indicators (KPIs) to assess service performance
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| Generic Managerial Skills | - Strategic thinking and excellent problem-solving abilities
- Strong communication and presentation skills, should be able to collaborate with all stakeholders
- Should be able to make informed decisions and be proficient in using data-driven insights
- Up to date on technological and industry wide trends and practices
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| Education | - Bachelor’s degree in management/IT with relevant experience
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| Prescreening Questionnaire | Do you have 10+ years IT Service Management Experience Do you have experience in people management in building a healthy team culture Do you have experience in working with cloud based portfolios (Azure, AWS or GCP) |
