IT Service Management Analyst

Description:
Strong expertise in oral and written communications, including training and presenting to small and large audiences
Strong expertise in Microsoft Office and other productivity and collaboration tools, such as Word, Excel, PowerPoint, Visio, Project, and SharePoint
Strong facilitation and listening skills to guide teams in process development and improvement exercises and workshops
Ability to facilitate constructive and professional debate, and gain compromise and consensus
High level understanding of various technologies
Working knowledge of ITSM tools, reporting and relational database systems
Ability to multi-task and effectively prioritize work streams.
Minimum one year of experience managing and using one or more of the ITSM practices (Change Management, Release Management, Incident Management, Problem Management, Catalog/Request Management, Asset Management, Configuration Management or Knowledge Management).
Working knowledge of IT control frameworks such as ITIL v4, COBIT or ISO 9000:2000 (ITIL v3 or v4 certification not required, but is a plus).