IT service Technician

Experience & Qualification

Minimum 3 to 4 years of experience in IT Service Operation, Systems and Network Administration, support

and troubleshooting of desktops and applications,

Diploma of technician or engineer Tech in Computer Science, Electronics Engineering, Information Systems

and/or equivalent formal training and work experience,

Knowledge of Incident Request Management and Service Request Management,

Good exposure to BMC Remedy Tool,

Knowledge on Windows Domain environment and Active Directory. Administration and Troubleshooting of

Windows Servers, DHCP, DNS Services,

Knowledge on Email, Internet, Security, SCCM, EPO, Drive Encryption, Antivirus Tool, VPN and additional Office

Productivity tools/applications,

Relevant Certifications (Microsoft, Cisco...) will be advantage