IT Support Analyst

RESPONSIBILITIES:

 

• Provide operational support and maximum uptime for plant-related WINTEL & LINUX client desktops, handheld devices, Laptops, Process PCs, NetPCs, and Servers (File/Print, Process, SQL, WTS) including associated OS(NT, W2K, XP, VISTA. WIN7) and software, Laserjet, and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Phone systems, and untethered Wireless access points and Intermec, Motorola, Symbol, LXE RF devices.
• Gather/Capture client and problem information
• Make use of technical skills, knowledge database, and other ITRC resources to resolve problems and escalate problems appropriately.
• Assist in the creation/maintenance of documentation.
• Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution.
  
   

REQUIRED EXPERIENCE AND SKILLS:

 

• Applicant must have experience supporting Outlook, Windows, Word, Excel, and other desktop applications.
• Patience and tact to respond effectively to plant personnel with varied level of technical acumen.
• Good time management and self-direction skills necessary.
• Microsoft and CompTIA certifications are preferred.