IT Support

Job Description:

Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers
Installation, configuration and troubleshooting of:
Windows OS
Various applications
Basic network connections
Support/set up of audio visual equipment
Support employee meeting setup
Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems
Support remote users as needed
Maintain accurate asset inventory
Responsibilities:

Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination
Responds to all queries, triaging each in a prioritized and timely manner
Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support
Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated
Qualifications:

Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment
PC and Windows hardware skills, network printers and computer networks