IT Support Engineer

Skills

Skills: Service Now or Fresh Desk or Manage Engine or Zendesk Ticketing System,  Office 365 Administration, Windows Server and Desktop Support, MS Teams Administration, Network/LAN/WAN Support, Cisco Networking,  Level 1/Level 2/Level 3 Support, Case Notes, SLAs, Active Listening, Adaptability, Analysis of Technical Issues, Application Support, Assessing Customer Support Needs, Attention to Detail,  Ability to Learn New Software and Hardware,

IT Support Engineer Responsibilities:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the client.
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.

Job Description

IT Support Engineer Requirements/Qualifications:

• Bachelor’s degree in information technology or computer science.
• 4-6 years of Proven work experience as a IT Technical Support Engineer/Desktop Support/End User Support/Infrastructure Support.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.