IT Support Engineer L2

·        Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
·        IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
·        Compliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.
Continuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.
·        User-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.
·        Bachelor's degree or equivalent experience in information systems or related field
·        Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.
·        Strong judgment, problem-solving, and decision-making abilities
·        Exceptional communication skills and the ability to grow relationships and rapport.
·        The ability to translate between technical details and the real-world impact they have.

Nice to Have:
·        Phenomenal personal and interpersonal skills
·        Highly motivated, organized, self-starter with experience in a large enterprise environment.
·        Proven Windows 10/11, Office 365, Android, iOS, Mac, and Linux experience
·        PowerShell or other scripting and automation skills
·        Experience managing medium to large scale IT projects