IT Support Engineer

About the job

Job Description

 

• Give users timely and efficient desktop and local infrastructure support across the organization
• Provide professional IT support to our employees remotely across different locations & time zones
• Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
• Identify opportunities to reduce service requests through better user training and/or documentation
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
• Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process
• Work with auditors to ensure that procurement procedures are being followed
• Manage the onboarding & offboarding process, including for remote workers
• Manage and maintain A/V equipment
• Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)
  
  
   

Qualifications:

 

• An IT professional with 3+ years hands-on experience in IT Support and/or Administration
• Broad experience in IT delivery at growing companies
• Experience in a multi-OS environment (MacOS, Windows, Linux)
• Excellent diagnostic and problem-solving skills
• Excellent communication and interpersonal skills
• Outstanding organizational and time management skills and a passion for IT service improvement
• Proven ability to provide proactive customer service with strong attention to detail
• Experienced with Active Directory/Azure/GSuite environments
• Experience supporting Audio conference room technologies
• Additional experience with tools and systems like Meraki, Jira, Intune, Jamf and Slack