IT Support Engineer

Job Description

• Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
• Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
• Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
• Identify opportunities to reduce service requests through better user training and documentation
• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
• Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams
• Work with auditors to ensure that procurement procedures are being followed
• Manage onboarding and offboarding processes for on-site and remote workers
• Manage and maintain audio-visual equipment around the offices
• Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)

Qualifications:

• An IT professional with 3+ years hands-on experience in IT Support or Administration
• Experienced in a multi-OS environment (MacOS, Windows, and Linux)
• Excellent diagnostic and problem-solving skills
• Excellent communication and interpersonal skills
• Outstanding organizational and time-management skills
• Proven ability to provide proactive customer service with strong attention to detail
• Experienced with Active Directory/Azure/GSuite environments
• Experience supporting audio-visual conference room technologies
• Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack