IT Support Engineer

Top Required Skills:  MAC/PC Support, Google Workspace, Zoom, VDI, VMware & ServiceNow

Position Description

• Client is The World’s Identity Company. We accelerate a world where everyone can safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

• In this role, you will be responsible for supporting our federal employees and ensuring they have the best support experience. You will be part of a globally distributed support team that provides dynamic IT support for our employees. You will also share knowledge with our employees, helping them to use technology to power their productivity as we continue on our Dynamic Work journey.

• This IT Support Engineer will provide frictionless support, share best practices, and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops, and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.

Technical Skills:

"Minimum REQUIRED Knowledge, Skills, and Abilities:

• Must live in the U.S. and be a U.S. citizen.
• 3+ years’ experience with Mac and PC technical support.
• 3+ years’ experience working in a heavily SaaS-based environment with responsibility for managing user/role-based access to systems.
• 2+ years supporting VDI solutions (VMware, AWS).
• Experience with Zoom and Zoom Room support.
• Flexible for early morning coverage and some late evening support.
• Experience with high-priority escalations and high-pressure situations.
• Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
• Excellent communication skills and customer service attitude.
• Self-starter with initiative and a high 'figure it out' factor.
• Proven desire to take ownership of tasks and projects and follow through to completion.