IT Support

o    IT Support Experience

o    Knowledge of networks and communications

o    Windows Server & UNIX experience ( Commands, Memory, Processes etc.)

o    Database experience ( Start, Stop, OEM etc.) - Oracle, MongoDB, Sybase

( Start, Stop, OEM etc.) - Oracle, MongoDB, Sybase

o    Tools Know-How: Zabbix, Grafana, Kibana, Job Schedulers, Alarms Monitoring, Salesforce, HP-ALM etc.

o    Shell Scripting ( Basic Debugging skills)

o    Weblogic server know-how (Thread Dumps, Data Sources etc.)

o    Error Debugging skills

o    Communication protocols (RCP, TCP, UDP), HTTPS…

o    Video protocols (live, vod, dtp, - adaptive streaming)

o    Good to have : Knowledge Cloud Tech, VmWare, HyperV etc.

·         Process:

o    Incident Management skills.

o    Critical and Crisis coordination

·         Behavioural:

o    Flexible to work on multiple technologies and 24x7.

o    Excellent ownership skills

o    Simultaneously works on multiple tasks.

o    Excellent written, verbal and communication skills.