Description

Roles and responsibilities:

  • Provide technical support to colleagues, on-site and remote. Diagnose and troubleshoot technical issues, handle their software, hardware and network configuration, ensuring all issues are properly logged.
  • Manage and monitor all installed systems and infrastructure.
  • Install, configure, test, and maintain operating systems, application software, and system management tools on desktops and laptops.
  • Manage LAN & WAN connectivity services.
  • Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
  • Proactively ensure the highest levels of systems and infrastructure availability (including maintenance weekend - one Saturday, once a month)
  • Maintain security, backup, and redundancy strategies.
  • Write and maintain custom scripts to increase efficiency through automation.
  • Participate in the design of information, budget planning, and operational support systems.
  • Work with vendors and other IT personnel for problem resolution
  • Asset management
  • Document technical knowledge in the form of notes and manuals
  • Prioritize and manage several projects and trouble tickets open issues at one time
  • Document all support activity within the IT Incident and Change Management tracking tool.

Skills/qualifications:

  • 5+ years of experience in desktop support, field technician support, application support, or junior systems administration.
  • Detail oriented; follow and/or establish policies and procedures,
  • Passionate about technology and have a willingness to learn new systems and skills.
  • Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
  • Excellent verbal and written communication skills, capable of working with a variety of internal customers.
  • Excellent organizational skills and ability to manage multiple projects and set priorities.
  • Keeps calm under pressure.

Education

Any Graduate