IT Support Specialist

Roles and responsibilities:

• Provide technical support to colleagues, on-site and remote. Diagnose and troubleshoot technical issues, handle their software, hardware and network configuration, ensuring all issues are properly logged.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software, and system management tools on desktops and laptops.
• Manage LAN & WAN connectivity services.
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• Proactively ensure the highest levels of systems and infrastructure availability (including maintenance weekend - one Saturday, once a month)
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase efficiency through automation.
• Participate in the design of information, budget planning, and operational support systems.
• Work with vendors and other IT personnel for problem resolution
• Asset management
• Document technical knowledge in the form of notes and manuals
• Prioritize and manage several projects and trouble tickets open issues at one time
• Document all support activity within the IT Incident and Change Management tracking tool.

Skills/qualifications:

• 5+ years of experience in desktop support, field technician support, application support, or junior systems administration.
• Detail oriented; follow and/or establish policies and procedures,
• Passionate about technology and have a willingness to learn new systems and skills.
• Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
• Excellent verbal and written communication skills, capable of working with a variety of internal customers.
• Excellent organizational skills and ability to manage multiple projects and set priorities.
• Keeps calm under pressure.