IT Support Specialist

Acts as 1st line/tier of GIS technical support

Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications

Provides excellent customer service, follow-up, and follow-through to address customer concerns or

needs; acts as a customer liaison

Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions

consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be

more productive with GIS

Develops, updates, or maintains system/technical documentation as needed

Performs a variety of special projects and assignments and provides on-call support as needed

Develops GIS User Group, resources, and assists in training material creation

Work Terms And Conditions

Candidate will be working with the G. Candidates will work with supporting IT

team members (database, network, server, etc.) and interacting with business units. The candidate will follow

internal GDOT standards and accept best practices for developed solutions.

The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option

to renew contracts in one-year increments. Several successful consultants have continued working for several

years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may

terminate employment at any time.