IT Support Specialist

Acts as 1st line/tier of GIS technical support

Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications

Provides excellent customer service, follow-up, and follow-through to address customer concerns or

needs; acts as a customer liaison

Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed

Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be

more productive with GIS

Develops, updates, or maintains system/technical documentation as needed

Performs a variety of special projects and assignments and provides on-call support as needed

Develops GIS User Group, resources, and assists in training material creation

Work Terms And Conditions
 

Candidate will be working with the G. Candidates will work with supporting IT
 

team members (database, network, server, etc.) and interacting with business units. The candidate will follow

internal GDOT standards and accept best practices for developed solutions.
 

The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option

to renew contracts in one-year increments. Several successful consultants have continued working for several

years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may

terminate employment at any time.

Local consultants are not expected to travel. However, in the event it is needed, Georgia DOT will reimburse

authorized travel expenses lodging, and meals. Georgia DOT will reimburse authorized travel use of

personal vehicle use. Any travel expenses to relocate to Atlanta, GA. or in order to

start work will not be reimbursed. All travel expense reimbursement shall be in accordance with State

Accounting Office Travel Policy: https://sao.georgia.gov/state-travel-policy
The Department has 12 holidays, and consultants are not allowed to work nor make up any time for those

holiday weeks without management's approval. Consultants are not to take extended leave during their first

year of service (e.g. 2 weeks or greater)

Consultant must have a cell phone which can be used for business calls

GDOT does not provide free parking at One Georgia Center. All routine commuting expenses are the

responsibility of the candidate.